Last update: October 8th, 2018.
WELCOME TO OWLIENT SERVICES.
Welcome to OWLIENT, a world leader in the production, publication and distribution of interactive games and content. OWLIENT is committed to providing the public with high-quality games and content, which are both innovative and safe.
At OWLIENT we only collect the data we need to operate our business and to respond to your queries. We do so in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “EU General Data Privacy Regulation” or “GDPR”).
As defined in the GDPR, personal data means any information relating to an identified or identifiable individual who is or can be identified either directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or online identifier (the “Personal Data”).
OWLIENT may collect and store Personal Data about you during certain processes, including but not restricted to when you:
(1) browse or play our Services,
(2) create a user account (the “User Account”),
(3) pay for an online Service,
(4) watch an advertisement on our Services or those of our partners,
(5) create User-generated content,
(6) sign up to an e-newsletter,
(7) contact OWLIENT,
(8) take part in a competition,
(9) interact with other Users in a discussion space or forum,
(10) want to take part in a beta version test or download patches or demos,
(11) share or contribute in any way to our pages and chains on social media or other websites.
Connection data. Each time you connect to one of our Services, OWLIENT passively collects information including, in particular but not restricted to, your IP address and your computer’s MAC address, the ID of your console, mobile terminal, tablet or other peripheral, your Internet service provider, your operating system, localisation data, the date and time of connection and information about your browser.
Browsing data. OWLIENT also collects information which allows us to identify how you connect to Internet sites, the pages you visit and for how long.
Some Services require you to create a User Account before you start. When you create this User Account you will be asked to provide the following mandatory information: username and password, email address and date of birth. You will also have to create a User Account if you want to take part in a beta test or download a demo of an OWLIENT game.
Once you have created your User Account, you will be able to link it to the User Accounts of your friends and children by providing their username and dates of birth.
Unless you object, OWLIENT may send you newsletters about new products, service and special offers by email.
With your consent, OWLIENT may also send your Personal Data to companies and organisations which offer products and services that might interest you. You may withdraw this consent at any time.
OWLIENT will use your first and last names, email address and date of birth to answer any queries you may send to OWLIENT’s Customer Service department, to confirm information and all the transactions on your Account and to give you information about our Services (e.g. if you lose your password or we change our Conditions of Use).
OWLIENT regularly offers its users the opportunity to respond to questionnaires and take part in surveys and online competitions. If you take part, you will be asked to provide your first and last names, email address, date of birth, postal address and country.
We will only use this Personal Data in connection with your participation in these competitions, surveys and questionnaires and to compile statistics for internal use.
When you communicate and interact with other Users in a discussion space or forum, OWLIENT collects the content of your messages, the time at and the place from which they are sent and your online ID and IP address.
OWLIENT uses your date of birth and age to filter access to its forums and instant messaging systems depending on the official classification. OWLIENT cannot supervise all discussion spaces and makes no commitment to do so. However, OWLIENT reserves the right to delete all content relating to your messages without notice at its discretion. OWLIENT may use any data collected in this manner to enforce its Conditions of Use, comply with the law, protect its rights and those of its subsidiaries and other users and to ensure the safety of its employees and users. This data may be sent to any competent administrative or legal authority in compliance with the applicable statutory provisions.
You give your consent when you connect to a social network or third-party platform via our products and/or Services and when you connect by clicking on the ‘Agree’ or ‘Authorise’ (or any other similarly named) button in one of our applications on a social network or third-party platform.
If you register to take part in an OWLIENT game on a console distributed by a third party, your username and password for that console will be sent to OWLIENT so that OWLIENT can create a User Account for you. You need an OWLIENT Account to use OWLIENT’s online games. The information sent to OWLIENT is your username and password, email address, date of birth and country.
Certain Services provide tools and content which enable you to create and/or share original content. OWLIENT may collect this user-generated content, which will be regarded as Personal Data if you include in it Personal Data about you or another person (e.g. your name or image). Under no circumstances may OWLIENT be held liable for the prejudicial consequences of disclosing user-generated content.
When you use our services, OWLIENT reserves the right to collect and register your game data (including but not restricted to game levels reached, prizes, playing time, classifications, game missions carried out, statistics, use of different functionalities of the Services, conversion rates, monetisation rates, buying history and other similar data) to improve our Services and their quality and to tailor them to your interests and so improve your gaming experience. All data collected by OWLIENT as set out in this section 1 may be used in aggregated form or to identify certain types of Service use.
Some of our Services allow you to make purchases, either on OWLIENT sites or directly in OWLIENT games.
If you do so, you agree to allow OWLIENT to use external service providers who will collect your Personal Data to ensure the smooth operation of credit card payment processing and product delivery services, the awarding of prizes and the distribution of free products as part of special offers.
When you pay for a purchase, in order for your payment to be processed you will have to provide your first and last names, postal address, email address and country, and your payment details, i.e. payment card number, cardholder’s name, card expiry date and security code.
You may be asked to provide the name of your telephone provider, the model of your mobile phone and mobile phone number so that you can give purchase instructions directly via your mobile phone. For further information on payment for in-game purchases please refer to our Terms of Sale at https://www.owlient.eu/tos/uk.
OWLIENT displays advertising, in particular for its Services, on the pages of its websites and mobile applications and on those of its partners. OWLIENT may compile information relating to the advertising links you (or anyone using your terminals) clicks on using cookies in order to adapt the advertising you see to your interests.
OWLIENT uses third-party ad serving technologies which may collect information on our Services and may temporarily display ads in our Services or in their own spaces. Data collected and used for targeted advertising includes account-related information such as your age, sex and email address.
OWLIENT may share information with its partners via cookies or other technologies. You can see a regularly updated list of our marketing partners at https://www.owlient.eu/partners.
OWLIENT processes your Personal Data when necessary to:
- Offer Users the best possible experience and improve its Services (bug detection, game data analysis, anti-fraud measures, etc.). In such cases it is in OWLIENT’s legitimate interests to process your Personal Data.
- Provide additional services (marketing, etc.). OWLIENT will always obtain your consent before processing your Personal Data in this way.
To protect your Personal Data, OWLIENT has put in place a range of technical and organisational security measures designed to ensure its security, integrity and confidentiality. However, no internet transmission or electronic storage method guarantees 100% security. As a result, OWLIENT is unable to offer an absolute guarantee of security for your Personal Data.
If your Accounts and Personal Data are password protected, you must ensure that your password remains confidential. Do not give it to anyone else. If you use a shared computer, make sure you log out before leaving our services.
OWLIENT will keep your Personal Data in a data archive for the applicable statutory limitation periods. For example, OWLIENT may keep certain Personal Data after your account is closed for the period required to protect OWLIENT’s rights in the event of legal or administrative proceedings.
We may send Personal Data to other companies in the Ubisoft Group for operational purposes. A list of the subsidiaries in the Ubisoft Group is available at: http://www.ubisoftgroup.com/en-US/about_ubisoft/world_presence/world_presence.aspx.
When you browse on OWLIENT websites or use OWLIENT Services, external service providers may collect Personal Data in the name and on behalf of OWLIENT. OWLIENT may share certain items of your Personal Data with its technical partners to ensure the smooth running of its Services, product delivery, the awarding of prizes and distribution of free products during special offers, to process debit and credit card payments and for other Services provided by OWLIENT.
OWLIENT will never share your Personal Data with third-party companies for marketing and/or sales purposes without first obtaining your consent or allowing you to object. You may withdraw your consent for us to share your Personal Data at any time.
In accordance with the applicable legislation, OWLIENT may be required to disclose your Personal Data to administrative or legal authorities where this is necessary to identify, question or take legal action against an individual who may be infringing rights held by OWLIENT, another User or a third party. Finally, OWLIENT may be required to disclose Personal Data by law, in which case it has no choice but to comply.
Third parties may be allowed access to your Personal Data for negotiation purposes prior to the assignment or all or part of OWLIENT’s business. If all or part of OWLIENT’s assets are transferred, your Personal Data, including Personal Data relating to Minors, may be transferred to the transferee or merging company.
We may transfer your Personal Data to companies in the Ubisoft Group and to OWLIENT’s subsidiaries, subcontractors and/or partners located outside the European Union.
If we transfer your Personal Data to companies based in countries which the European Commission does not consider ensure an adequate level of data protection, OWLIENT will do so under one of the model contracts for the transfer of personal data issued by the European Commission. These model contracts are available on the European Commission’s website at: (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries).
OWLIENT regards as a Minor any User under the age of majority stipulated in the applicable local data protection legislation (between 13 and 16 depending on the country) (“Minors”).
OWLIENT pays special attention to Minors and in particular to ensuring that they are able to browse safely on OWLIENT games and Services. OWLIENT recommends that parents and legal guardians be present when Minors use the Internet.
Minors residing in the European Union are not permitted to create User Accounts to access our Services without the prior consent of a parent or legal guardian.
Parents and legal guardians can use a dedicated interface to create a ‘Parent Account’ and manage their Minor’s Account at any time.
When a Minor accesses a discussion space or forum, their parents or legal guardians can choose between two instant messaging modes: (i) ‘normal chat’, which prevents children from entering Personal Data and sharing it with other Users and filters words and phrases defined as being unacceptable in order to block harmful or insulting content; and (ii) ‘safe chat’, which restricts communication between Minors to a group of preselected phrases. ‘Report abuse’ links are also provided for the use of parents, legal guardians and Minors to assist them in ensuring the safety of OWLIENT sites, discussion spaces and forums.
Consent given by a parent or legal guardian applies only to the OWLIENT site or sites for which it has been given. In any event, OWLIENT reserves the right to restrict the access of Minors to all of part of an OWLIENT site.
Under the EU General Data Protection Regulation, you have a right of access to your Personal Data, a right to ask for it to be rectified or erased, a right to restriction of processing, a right to data portability and a right to object to the processing of your Personal Data. To exercise these rights, you can contact OWLIENT’s Customer Services department via the following website: https://support.owlient.eu.
OWLIENT undertakes to respond to you within one month of receipt of your request. In accordance with the EU General Data Protection Regulation, however, OWLIENT reserves the right to extend this period to two months in case of particularly complex or numerous requests. You will be informed of the reason for the extension within one month of receipt of your request.
Where OWLIENT has asked for your consent to process Personal Data about you (for marketing purposes, etc.), you may withdraw your consent at any time. This withdrawal of consent will not affect the legality of any processing carried out prior to the date of withdrawal.
In case of dispute, you have the right to make a complaint to the supervisory authority in your country.
If you have any questions or wish to close your User Account, please use the form available at: https://support.owlient.eu.